Shipping policy

SHIPPING POLICY

Order Processing
Orders are typically processed within 3–5 business days after purchase. Processing times may be longer during launches, holidays, or periods of high order volume.

Once your order has shipped, you will receive a confirmation email containing tracking information.

Shipping Times
Estimated shipping times shown at checkout begin after your order has been processed. Shipping estimates are provided by the carrier and are not guaranteed.

Tracking
Customers are responsible for monitoring the tracking information provided with their order. An order is considered delivered when the shipping carrier marks the package as delivered.

Incorrect Shipping Addresses
Please carefully review your shipping address before placing your order. FAUCI NEW YORK is not responsible for delays or lost packages resulting from an incorrect or incomplete address provided by the customer.

If you notice an address error before your order has shipped, please contact us as soon as possible at Faucinewyork@gmail.com. We cannot guarantee that changes can be made after an order is placed.

Lost, Stolen, or Delayed Packages
Once a package has been transferred to the shipping carrier, delays may occur that are outside of our control. If your tracking shows an issue with delivery, please contact the carrier and email us at Faucinewyork@gmail.com so we can assist where possible.

If tracking shows that a package was successfully delivered but you cannot locate it, please contact the shipping carrier first.

Damaged or Incorrect Orders
If you receive an incorrect or damaged item, please contact us at Faucinewyork@gmail.com as soon as possible with your order number and photographs of the item so we can assist you.

We offer domestic and international shipping. International customers are responsible for any applicable customs duties, import taxes, or fees imposed by their destination country. These charges are not included in the product price or shipping cost paid at checkout.